General terms of use

2.1Bliqat provides an AI-based administrative tool for smaller construction companies, renovation companies, painting companies and plumbing companies.

2.2The Service can be used, among other things, to create and work on cost estimates, create quotes, create invoice bases, automate administrative workflows, analyse project information, manage customer and project data, and integrate with third-party services.

2.3Bliqat is entitled to continuously change, improve, further develop, restrict, replace or remove features, AI models, integrations, workflows and user interfaces in the Service. In the event of changes that materially impair the functionality of the Service, Bliqat shall notify the Customer at least 30 days in advance. The Customer is then entitled to terminate the Agreement, whereupon prepaid fees are refunded pro rata.

2.4Bliqat is entitled to temporarily suspend the Service for planned maintenance, security measures, updates or other technical reasons. Planned maintenance shall, as far as possible, be carried out outside normal office hours.

2.5The Service is a tool for making the Customer’s administrative work easier. Bliqat does not provide construction engineering advice, legal advice or tax advice. The Customer is responsible for reviewing and approving all content generated by the Service before it is used externally.

3.1The Customer is responsible for ensuring that the person who registers an account or accepts the Agreement is authorised to represent the Customer.

3.2The Customer is responsible for ensuring that all information provided to Bliqat is accurate and up to date.

3.3The Customer is responsible for all Users and for all use that takes place through the Customer’s account. Each User shall have their own personal login. Login credentials may not be shared between Users.

3.4The Customer shall protect login credentials and immediately notify Bliqat of any suspected unauthorised access.

3.5Bliqat is entitled to suspend or restrict access to the Service on reasonable suspicion of misuse, security risk, late payment, breach of law or material breach of the Agreement.

4.1The Service is provided as a subscription that runs until further notice, unless otherwise expressly agreed in writing.

4.2The Customer may pay for the subscription monthly, quarterly, annually or according to another Payment Interval set out in a quote, order confirmation or other written agreement. The Payment Interval affects invoicing only and does not mean that the Agreement ends at the close of the payment period.

4.3The price agreed between Bliqat and the Customer when the Agreement is entered into applies for the first twelve (12) months from the start date of the Agreement, unless otherwise expressly agreed in writing between the parties.

4.4Payment is made in advance unless otherwise agreed in writing. Payment terms are twenty (20) days net from the invoice date. All prices are stated excluding value added tax and any other taxes or charges.

4.5Bliqat is entitled to invoice the Customer for subscription fees, additional Users, add-on services, integrations, onboarding, training, consultancy services, extra support and other add-on modules according to the agreed price list, a specific quote, or the price list in force from time to time.

4.6Activation of add-on services, additional Users, a higher subscription tier, integrations or other functionality that entails an increased fee requires the Customer to approve the activation and the associated price in the Service or in writing. Such add-ons do not affect Bliqat’s right to adjust the base price under section 5.

4.7In the event of late payment, late payment interest accrues under the Swedish Interest Act (räntelagen), together with reminder fees and debt collection fees as provided by law. If payment is more than thirty (30) days late, Bliqat is entitled to suspend or restrict the Customer’s access to the Service until payment has been made in full.

4.8Prepaid fees are not refunded if the Customer terminates, unless otherwise expressly stated in the Terms, agreed in writing, or required by mandatory law.

5.1The price agreed between Bliqat and the Customer when the Agreement is entered into applies for the first twelve (12) months from the start date of the Agreement, unless otherwise expressly agreed between the parties.

5.2During the first twelve (12) months, Bliqat may not raise the agreed base price for the Customer’s subscription. This does not, however, prevent Bliqat from charging for add-on services, additional Users, a higher subscription tier, integrations, onboarding, training, consultancy services, extra support or other functionality that the Customer orders or approves.

5.3After the initial period of twelve (12) months, Bliqat is entitled to adjust the price of the Service. A price adjustment may be made with regard to, among other things, the development of the Service, new or improved features, increased operating, AI, licence, support or integration costs, changed market conditions, inflation, general cost developments or changes to Bliqat’s business model.

5.4Bliqat shall notify the Customer of a price adjustment at least thirty (30) days before the new price takes effect. Such notice may be given by email, in the Service, on an invoice, by publication on Bliqat’s website, or in any other manner Bliqat considers appropriate.

5.5If the Customer does not accept the price adjustment, the Customer is entitled to terminate the Agreement with effect from the day the price adjustment takes effect. Such termination must be made before the price adjustment comes into force.

5.6If the Customer does not terminate the Agreement before the price adjustment takes effect and continues to use the Service thereafter, the Customer is deemed to have accepted the new price.

5.7A price adjustment does not affect fees that have already been invoiced or paid for periods before the price adjustment took effect, unless otherwise expressly agreed.

5.8Bliqat is entitled to adjust prices and fees with immediate effect as a result of changes to value added tax, other taxes, government charges or other public charges that affect Bliqat’s cost of providing the Service.

6.1The Agreement applies from the moment the Customer registers an account, accepts a quote or begins using the Service.

6.2A monthly subscription runs one month at a time and renews automatically unless terminated no later than the last day of the current month.

6.3An annual subscription runs for twelve months and renews automatically for a further twelve months unless terminated in writing no later than 30 days before the end of the current Contract Period.

6.4Bliqat shall send the Customer a reminder of the upcoming automatic renewal of an annual subscription no later than 60 days before the end of the current Contract Period.

6.5Termination is made through the termination function in the Service or in writing to Bliqat’s contact details.

6.6Bliqat is entitled to terminate the Agreement on 60 days’ notice without stating a reason.

6.7Either party is entitled to terminate the Agreement with immediate effect in the event of (i) a material breach of the Agreement that is not remedied within 14 days of a written reminder, (ii) bankruptcy or other insolvency of the other party, or (iii) manifest misuse of the Service.

7.1The Customer is responsible for ensuring that the Service is used in accordance with the Agreement, Bliqat’s instructions and applicable law.

7.2The Customer is responsible in particular for ensuring that Customer Data is accurate, lawful and up to date; that Customer Data does not infringe the rights of any third party; that there is a legal basis for the processing of personal data added to the Service; that Users hold the correct permissions; that its own systems and integrations work; that the necessary licences with Third-Party Providers are in place; that imported data is free from viruses and malicious code; and for all communication with the End Customer and all undertakings towards the End Customer.

7.3The Customer shall indemnify Bliqat against third-party claims arising as a result of the Customer’s use of the Service, Customer Data, AI Output or communication with the End Customer, provided that the claim is not caused by Bliqat’s breach of the Agreement or by intent or gross negligence on Bliqat’s part.

8.1The Service is an AI-based administrative aid and decision support tool. AI Output may be incorrect, incomplete, out of date, misleading or unsuitable for a particular project.

8.2The Customer is at all times solely responsible for reviewing, checking, adjusting and approving all content before it is used internally or sent to an End Customer. This applies in particular to cost estimates, quotes, price details, material proposals, quantity take-offs, time estimates, work descriptions, invoice bases, details relating to the Swedish ROT and RUT tax deductions for home renovation and household services, VAT, taxes and legal assessments.

8.3The Customer’s attention is drawn in particular to the fact that incorrect handling of ROT and RUT deductions may lead to tax consequences. The Customer is responsible for ensuring that such deductions are applied correctly under the rules of the Swedish Tax Agency (Skatteverket) in force from time to time.

8.4Bliqat is not liable for incorrect cost estimates, incorrect prices, incorrect quotes, construction defects, delays, disputes with an End Customer, lost business or the financial consequences of the Customer’s use of the Service or of AI Output.

8.5The Customer may not use the Service as the sole basis for binding decisions without human review.

8.6The Customer owns the AI Output generated within the scope of the Customer’s use of the Service and may use it freely within its business and towards End Customers. Bliqat retains the rights to the underlying models, software and technology.

9.1The Customer may not use the Service in breach of law; use the Service for fraud or misleading communication; upload personal data without a legal basis; attempt to copy, decompile or reverse-engineer the Service; attempt to extract source code, system prompts or training data; circumvent security features; disrupt the operation of the Service; use the Service to build or train competing services; share login credentials with unauthorised persons; or resell the Service to third parties without Bliqat’s written approval.

10.1The Customer owns the Customer Data. Bliqat acquires no rights to Customer Data beyond what follows from the Agreement.

10.2Bliqat may process Customer Data in order to provide the Service, give support, troubleshoot, monitor security, invoice and otherwise perform the Agreement.

10.3Bliqat may use Customer Data to improve the Service, including AI features, provided that the data is anonymised or aggregated so that it cannot reasonably be attributed to an identified natural person, or that the Customer has given separate and explicit consent.

10.4Personal data that Bliqat processes on behalf of the Customer may not be used to train general AI models without anonymisation or a legal basis under the GDPR.

10.5The Customer may at any time request in writing that the Customer’s identifiable Customer Data is not used for development of the Service. Bliqat shall comply with such a request without undue delay.

10.6Bliqat is entitled, without limitation and also after the Agreement has ended, to use anonymised and aggregated data that cannot reasonably be linked to the Customer or to a natural person.

11.1Bliqat uses external providers for, among other things, AI, operations, infrastructure, payment, communication, analytics and integrations — for example Anthropic, Google, cloud providers and payment providers.

11.2A current list of material sub-processors is made available through Bliqat’s website or on request. Bliqat shall notify the Customer in writing at least 30 days before a new sub-processor is added or replaced.

11.3Customer Data may be processed by Third-Party Providers to the extent required to provide, improve and develop the Service, always within the scope of the Agreement and applicable data protection law.

11.4Bliqat is not liable for errors, interruptions, changes or limitations at Third-Party Providers, unless otherwise required by mandatory law or the Agreement.

12.1The Service can be integrated with third-party services, for example bookkeeping systems, invoicing systems, finance systems and payment solutions.

12.2The Customer is responsible for holding valid licences and accounts with Third-Party Providers, for permissions being correct, and for integrations being tested before they are used in live operation.

12.3Bliqat is not liable for errors, delays, data loss or malfunction caused by third-party services or by the Customer’s settings.

13.1Bliqat provides support as stated on Bliqat’s website, in the subscription or in a separate agreement. Support normally covers questions about the functionality and use of the Service.

13.2Unless otherwise agreed, support does not cover training, implementation, data migration, customisations, integration work, or advice on construction law, tax, VAT, ROT/RUT or construction contracts. Such work may be provided as a consultancy service for separate remuneration.

14.1Bliqat aims for a monthly availability of at least 99.0 per cent, excluding planned maintenance and events outside Bliqat’s control.

14.2Bliqat is not liable for interruptions or delays caused by planned maintenance, internet disruptions, the Customer’s equipment, third-party services, AI providers, security attacks, force majeure or incorrect Customer Data.

14.3If a defect arises and Bliqat is responsible for it, Bliqat’s primary obligation shall be to remedy the defect to the extent that is technically and commercially reasonable.

14.4The Customer shall give notice of defects in writing without undue delay and no later than 60 days from when the Customer discovered or ought to have discovered the defect.

15.1Bliqat shall apply appropriate technical and organisational security measures to protect the Service and Customer Data, including encryption in transit and at rest, access control, logging, regular backups and incident handling procedures.

15.2The Customer is responsible for using strong passwords, limiting permissions, removing Users who should no longer have access, and informing Bliqat of suspected security incidents without undue delay.

15.3Bliqat is entitled to take measures, including suspension of access, if this is required to protect the Service, Bliqat, the Customer or another party.

16.1The Customer is the data controller for personal data that the Customer adds to the Service and that Bliqat processes on the Customer’s behalf. Bliqat is the data processor for such processing, which is governed by a separate data processing agreement.

16.2Bliqat may also process personal data as a data controller, for example for customer administration, invoicing, support and marketing. Such processing is described in Bliqat’s privacy policy.

16.3The Customer is responsible for having a legal basis for personal data added to the Service and for informing data subjects in accordance with applicable data protection law.

17.1Throughout the term of the Agreement, the Customer may export Customer Data through the functions of the Service in a commonly used, machine-readable format.

17.2On termination of the Agreement, the Customer has the right to log in for 60 days in order to export Customer Data. Bliqat can assist with export for separate remuneration.

17.3After the 60-day period, Bliqat is entitled to delete Customer Data, unless longer storage is required by law.

17.4Also after the Agreement has ended, Bliqat is entitled to use anonymised and aggregated data in accordance with clause 10.6.

18.1Bliqat and its licensors own all rights to the Service, including software, design, code, models, databases, documentation, workflows, know-how and trademarks.

18.2The Customer receives a limited, non-exclusive, non-transferable and time-limited right to use the Service for the term of the Agreement. The Agreement does not transfer any intellectual property rights to the Customer, beyond what is stated in clause 8.6 on AI Output.

18.3Bliqat may freely use, without remuneration, any feedback and improvement suggestions the Customer provides about the Service, to the extent this does not constitute Customer Data.

19.1The parties shall treat confidential information as secret and may not disclose such information to third parties without the other party’s written approval, or use the information for any purpose other than the performance of the Agreement.

19.2Confidentiality does not apply to information that is publicly known, was already known without a confidentiality undertaking, was received from a third party without a confidentiality undertaking, or that a party is required to disclose by law or by court order.

19.3The confidentiality obligation applies for the term of the Agreement and for five (5) years thereafter.

20.1Bliqat may name the Customer, including the Customer’s name and logo, as a customer in marketing, presentations and on its website. The Customer may at any time notify Bliqat in writing if the Customer does not wish to appear in such marketing.

20.2Quotations, case studies or other marketing containing statements by the Customer require the Customer’s written approval.

21.1Bliqat is liable only for direct damage caused by Bliqat’s negligence.

21.2Bliqat’s aggregate liability in damages is limited to the fees, excluding VAT, that the Customer has paid during the last twelve months before the event giving rise to the claim.

21.3Bliqat is in no event liable for indirect damage, consequential damage or loss of profit, including loss of production, lost business, lost revenue, loss of data, claims from End Customers, incorrect cost estimates, incorrect quotes, construction defects, delays, damage caused by AI Output, or damage resulting from the Customer’s decisions.

21.4The limitations above do not apply in the event of intent or gross negligence, breach of the confidentiality undertaking, or where mandatory law provides otherwise.

21.5Claims against Bliqat must be made in writing no later than six (6) months from when the Customer discovered or ought to have discovered the damage; otherwise the right to compensation lapses.

22.1A party is released from liability if the failure to perform is due to a circumstance outside that party’s control, such as war, government decisions, labour disputes, pandemic, fire, cyber attack, internet outage or changes in legislation.

22.2If the force majeure event continues for more than three months, either party is entitled to terminate the Agreement.

23.1Bliqat is entitled to change the Terms. Material changes are communicated to the Customer in writing at least 30 days before they take effect. Editorial adjustments that do not materially affect the Customer’s rights may take effect through publication on the website.

23.2If the Customer does not accept a material change, the Customer is entitled to terminate the Agreement with effect from the date the change takes effect, by written termination no later than 14 days beforehand. Continued use means that the Customer accepts the change.

24.1The Customer may not assign the Agreement without Bliqat’s written approval.

24.2Bliqat is entitled to assign the Agreement to a group company, to an acquirer of Bliqat’s business, or to another third party that can reasonably be expected to perform the Agreement.

25.1The Agreement shall be interpreted in accordance with Swedish law, excluding its conflict-of-law rules.

25.2Any dispute arising out of the Agreement shall in the first instance be resolved through negotiation between the parties.

25.3If the dispute cannot be resolved through negotiation, it shall be finally settled by the Swedish general courts, with Stockholm District Court (Stockholms tingsrätt) as the court of first instance.

25.4Bliqat is at all times entitled to apply for a Swedish order to pay (betalningsföreläggande) in respect of unpaid invoices.